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Frequently Asked Questions

Can I use Outlook with Greatmail email hosting?

Yes, when you host your email at Greatmail, you can use any version of Microsoft Outlook to access and send your email. You may also use other POP3/IMAP clients including Thunderbird, Apple Mail, Mailbird, eM Client, Becky! and more. Greatmail also works with Android, BlackBerry, iOS and other mobile devices that support POP3 and IMAP.

What does it cost to get started?

Our smallest hosting plan is $15 per month which gets you up to 15 mailboxes (Standard Edition). Forwards and aliases do not count as mailboxes. There are no setup fees.

Will you help me edit my domain's MX record?

Yes, with your permission we can edit your domain's MX record on your behalf through your current DNS provider. We can also host your DNS free of charge and manage your zone file here at Greatmail. We also provide free guidance and assistance configuring SPF records.

Can you register my domain?

Yes, we can register your domain for $24.95 per year.

If you would like to save some money on your domain name registration and want to register it yourself, we recommend checking out the iwantmyname domain name registration service. After you register your domain with iwantmyname, you will follow their instructions to set up your email at Greatmail.

Can you host my web site?

Yes, we offer LAMP hosting which can be used to host WordPress, PHP, MySQL databases and standard HTML web sites. For more information about web site hosting, please see our application hosting page.

Is there a limit to the number of messages I can send?

While there are no daily sending limits, our email hosting platform is designed to be used for standard business communications. Further, there are recipient limits on outbound messages to prevent abuse and control mail queues. If you require bulk email hosting, check out our bulk email service page for more information. It is always in your best interest to separate bulk mail from regular business email communications. If you have any questions about this, please contact us online or by phone.

Will I lose any email switching over to your service?

No, when you move your email to Greatmail, we guide you through the process to ensure that no messages are lost during the transition. Please see our email transition instructions page for more information.

What is the message attachment size limit?

There is no size limit on message attachments. However, if you routinely send/transfer large files, you may want to take advantage of our web based file transfer tool.

Can I control the spam filtering settings for my users?

Yes, the Greatmail admin panel gives you full control over spam filtering. The opposite of a "blackbox" solution, we allow you to manage all spam filtering settings at the domain and account levels including spam score thresholds, RBL checking, allowed language and character sets, delivery/handling preferences for spam marked messages and whitelists/blacklists.

Do you recommend client side antivirus software?

Yes, while we do utilize server side antivirus and spam filtering software, it is always good practice to scan messages on the client side as well. There are a number of software packages that combine client side firewall, antivirus and malware protection. Check out our marketplace of third party services for both free and paid client side security solutions.

What is a good free email client for Windows?

We highly recommend checking out Mailbird which supports POP3 and IMAP protocols and includes an extensive library of apps that lets you add on tools for scheduling, chat, file sync, collaboration and more. Mailbird is featured as an email client in our marketplace of third party services.

Do you have reseller hosting plans?

Yes, we provide private label email hosting for resellers and service providers. Depending on your number of users, domains and infrastructure requirements, we can put together a reseller hosting plan that is scalable to your needs. Please contact us for more information.

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